HELPFUL INFORMATION FOR OUR CUSTOMERS

Know What to Expect.
Get the Most From Your Cleaning.

A successful exterior cleaning starts before we arrive and continues after the job is complete. Use these resources to prepare your property, understand our process, and protect your results.

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CUSTOMER RESOURCE CENTER

Everything You Need Before and After Your Service

Whether you are preparing for your first house wash or maintaining a property we have cleaned before, these guides will help you know how to get ready and what to expect.

GUIDE 01

Pre-Service Preparation Checklist

A simple checklist to help you prepare your home and outdoor spaces before our team arrives.

View preparation checklist →

GUIDE 02

What to Expect During Exterior Cleaning

Understand our arrival, setup, cleaning process, and the steps we take to care for your property.

Learn about our process →

GUIDE 03

Exterior Cleaning Maintenance Schedule

Learn what can affect the appearance of your property and how to plan your future exterior cleanings.

Explore maintenance guidance →

GUIDE 04

After-Service Care Guide

Know what to check after service and how to care for your property following an exterior cleaning.

View after-service guidance →

GUIDE 01

Pre-Service Preparation Checklist

A little preparation helps our team work efficiently and helps protect your belongings during the cleaning process.

Before Our Team Arrives

  • Close all windows and doors securely.
  • Move outdoor furniture, cushions, decorations, and portable items away from the cleaning area.
  • Move vehicles away from the house, driveway, or other surfaces being cleaned.
  • Keep pets indoors or safely away from the work area.
  • Make sure gates and access points are unlocked when needed.
  • Identify any known leaks, loose materials, damaged screens, or areas of concern before service.
  • Notify us about sensitive plants, special landscaping, or other property concerns.
  • Let us know about access restrictions or water supply concerns.

Help Us Protect Your Property

Please let us know about any delicate finishes, electrical concerns, water intrusion history, or other conditions that could affect the service.

Some items may need special handling or additional preparation. We can discuss those details before work begins.

Tell Us About Your Property

GUIDE 02

What to Expect During Exterior Cleaning

We aim to make the process straightforward, professional, and respectful of your home or commercial property.

01

Arrival and Walkthrough

We review the service area, discuss any concerns, and confirm the work included in your estimate.

02

Property Preparation

We prepare the work area and take appropriate precautions for surrounding surfaces, landscaping, and belongings.

03

Cleaning Process

We use a cleaning method suited to the surface and service. House washing typically uses a low-pressure soft-wash approach rather than high pressure against siding.

04

Final Review

We review the completed work and communicate any areas that may need additional attention or have limitations.

A quick note about results

Results depend on the surface, the type of staining, existing damage, weather, and other site conditions. Certain oxidation, rust, irrigation stains, permanent discoloration, and damaged finishes may require a different treatment or may not be fully removable through standard exterior cleaning.

GUIDE 03

Exterior Cleaning Maintenance Schedule

Every property is different. Your location, shade, moisture, nearby trees, surface material, and exposure to traffic or pollutants all influence how often cleaning may be needed.

Area General Planning Guide What Affects Frequency?
House Exterior Often every 1 to 2 years Shade, algae growth, moisture, and nearby vegetation
Driveways and Concrete Often annually or as needed Vehicle traffic, organic growth, dirt, and staining
Roof Inspect periodically and clean when appropriate Algae growth, roof material, surrounding trees, and roof condition
Decks and Fences Inspect seasonally and clean as needed Material, finish, sun exposure, moisture, and organic buildup
Commercial Walkways and Storefronts Monthly, quarterly, or another site-specific schedule Foot traffic, food service, safety concerns, and appearance standards

These are general planning ranges, not fixed requirements. Roofs and delicate surfaces should be evaluated based on their material and condition before a cleaning method or schedule is selected.

Want a maintenance plan built around your property?

We can help you determine which areas need attention and discuss a recurring service schedule that fits your property.

Discuss a Maintenance Plan

GUIDE 04

After-Service Care Guide

Once your cleaning is complete, a few simple steps can help you get the most from your service.

After Your Cleaning

  • Follow any specific instructions our team provides before we leave.
  • Allow wet surfaces to dry before returning furniture or decorations to the area.
  • Check that windows and doors are closed and review the work area for any concerns.
  • Keep children and pets away from wet surfaces and any areas that still have cleaning solution or rinse water.
  • Follow any plant-care or rinsing guidance provided for your particular service.
  • Contact us promptly if you notice a concern related to the completed work.

What If I Still See a Stain?

Some stains are not caused by removable surface dirt. Oxidation, rust, mineral deposits, irrigation marks, oil, and permanent discoloration may require specialized treatment.

If something does not look right, contact us and identify the area in question. Photos can help us understand the concern and determine the next step.

Contact Us About Your Service

READY TO GET STARTED?

Let’s Take Care of Your Property.

From residential soft washing to commercial exterior maintenance, Bynum's Pro Services is ready to help keep your property looking its best.

Get a Free Quote Call 252-558-8918

CUSTOMER RESOURCES

Frequently Asked Questions

Have questions about exterior cleaning? Find answers about our services, cleaning methods, preparation, scheduling, and what to expect when you work with Bynum's Pro Services.

01

Cleaning Methods & Safety

Understand how professional exterior cleaning works.

What is the difference between soft washing and pressure washing?

Soft washing uses low pressure and specialized cleaning solutions to treat organic growth such as algae, mold, and mildew. It is commonly used on siding, roofs, fences, and other surfaces that should not be cleaned with aggressive pressure.

Pressure washing uses mechanical water pressure to remove dirt and buildup from suitable durable surfaces, such as concrete. We select the cleaning method based on the material, its condition, and the type of buildup present.

Can pressure washing damage my property?

Yes, when the wrong pressure, nozzle, distance, or technique is used. Excessive pressure can damage siding, strip paint, scar concrete, force water behind surfaces, or damage other materials.

Our approach is to match the cleaning method to the surface rather than use high pressure on everything. We also consider the property's condition before work begins.

Are your cleaning solutions safe for plants and landscaping?

Landscaping protection is an important part of the cleaning process. Depending on the service, precautions may include pre-wetting plants, managing runoff, rinsing vegetation, and protecting sensitive areas.

No cleaning method can guarantee that every plant will be unaffected under all conditions. Please point out delicate plants, new landscaping, ponds, or other sensitive features before service so we can discuss appropriate precautions.

Will exterior cleaning remove mold, mildew, and algae?

Professional exterior cleaning can treat many common forms of organic growth, including algae, mold, and mildew on appropriate surfaces. Results depend on the material, severity of the buildup, and the type of staining.

Some stains, oxidation, rust, oil, and other discoloration require a separate treatment or may not be completely removable. We can explain realistic expectations when evaluating your property.

02

House Washing & Roof Cleaning

Answers for homeowners preparing to clean their property.

What causes black streaks on my roof?

Black streaks on asphalt shingle roofs are commonly caused by algae. The warm, humid conditions found throughout Eastern North Carolina can encourage algae and other organic growth on roofs and shaded exterior surfaces.

A properly performed roof soft wash treats the growth using a low-pressure application rather than blasting the shingles with high pressure. Roof condition, material, and accessibility should be evaluated before service.

Will roof washing damage my shingles?

Roof soft washing is designed to clean asphalt shingles without the damaging force of high-pressure washing. The correct application method and cleaning solution are essential.

Existing roof damage, fragile shingles, leaks, and other conditions may affect whether cleaning is appropriate. We recommend addressing known roofing issues before scheduling.

What is oxidation on vinyl siding?

Oxidation is the chalky or faded film that can develop on siding after prolonged exposure to sunlight and weather. It is different from ordinary dirt and organic growth.

A standard house wash may remove surface dirt and algae without removing oxidation. Specialized oxidation removal may be needed, and results depend on the condition of the siding. Let us know if your siding looks chalky or faded when requesting your estimate.

How often should I have my house washed?

Many homes benefit from exterior cleaning every one to two years, but there is no universal schedule. Shade, nearby trees, moisture, roof runoff, and exposure to the elements all affect how quickly buildup returns.

Properties in humid or heavily shaded areas may need more frequent attention. We can help you determine a practical schedule based on your home's condition.

How long will my house wash or roof wash take?

Timing depends on property size, access, the surfaces being cleaned, water availability, and the amount of buildup. A straightforward house wash may take a few hours, while larger or more complex projects can take longer.

We can provide a more useful time estimate once we understand the scope of your particular project.

03

Concrete & Exterior Surfaces

Driveways, walkways, patios, fences, and more.

Can you remove oil stains from concrete?

We can assess and treat many types of concrete staining, including certain oil and grease stains. However, oil can penetrate porous concrete, making complete removal difficult.

Results depend on how long the stain has been present, the depth of penetration, and previous treatments. We will not promise complete removal when the condition of the concrete makes that unrealistic.

Will concrete cleaning remove every stain?

Not always. General dirt, algae, and many surface contaminants can often be removed or significantly improved. Rust, fertilizer marks, deep oil stains, tire marks, and chemical discoloration may require specialty treatment.

Concrete age, porosity, previous sealing, and surface wear also affect the final result.

Can you clean pavers, decks, and fences?

Yes. We offer exterior surface cleaning for suitable fences, patios, pavers, decks, and other outdoor surfaces. The appropriate method depends on the material and its condition.

Some surfaces require a softer approach to reduce the risk of damage. Sealing, staining, restoration, and other specialty services should be discussed separately when requesting your estimate.

Do you clean gutters?

Gutter cleaning and gutter brightening address different needs. Gutter cleaning generally refers to removing leaves and debris from the gutter channel. Gutter brightening targets exterior streaks and discoloration.

Let us know whether you need the inside of your gutters cleared, the exterior cleaned, or both so we can quote the appropriate service.

04

Scheduling & Preparing for Service

Know what to expect before our team arrives.

How should I prepare my property before cleaning?

When possible, move vehicles away from the work area, close windows and doors, secure pets, and move outdoor furniture, cushions, decorations, and other loose items.

Close or cover sensitive openings and notify us about known leaks, damaged seals, electrical concerns, or delicate landscaping. We will let you know if your particular service requires additional preparation.

Do I need to be home during the appointment?

In many cases, you do not need to remain home if we have confirmed access, water arrangements, the work scope, and any special instructions in advance.

Some projects may require you or another authorized person to be present. We will confirm any access or coordination requirements before the appointment.

Do you need access to my water supply?

Water arrangements depend on the service and equipment required. Please let us know about available outdoor spigots, access restrictions, and any water-use limitations when requesting your estimate.

For commercial and fleet work, water availability should be discussed before the job is scheduled so the project can be planned appropriately.

What happens if it rains on my scheduled cleaning day?

Weather conditions can affect safety, visibility, surface conditions, and the quality of certain cleaning services. Light rain may not affect every project, while thunderstorms, high winds, or other unsafe conditions may require a delay.

If conditions require rescheduling, we will communicate with you about the next suitable opportunity.

05

Commercial & Fleet Cleaning

Exterior maintenance for businesses and work vehicles.

Do you provide commercial pressure washing?

Yes. Bynum's Pro Services provides exterior cleaning for commercial properties, including suitable building exteriors, sidewalks, concrete, storefronts, and other approved areas.

We can discuss one-time projects and recurring maintenance options based on the property's needs, operating hours, access requirements, and scope of work.

Do you offer recurring service for businesses and HOAs?

Recurring maintenance can be arranged for suitable commercial properties and communities. Depending on the project, this may include scheduled cleaning of concrete, building exteriors, shared areas, and other agreed-upon surfaces.

Contact us with the property location, areas to be cleaned, desired frequency, and any access or scheduling restrictions so we can discuss a maintenance plan.

What types of vehicles can you clean through fleet washing?

Fleet washing can be tailored to suitable work vehicles such as box trucks, trailers, commercial trucks, and other fleet or equipment assets. The exact service depends on vehicle type, condition, access, and the cleaning requirements.

Tell us how many vehicles you have, their sizes, where they are located, and how frequently you need them cleaned. This helps us determine the right scope and scheduling plan.

Can you schedule fleet or commercial cleaning outside business hours?

Scheduling can be discussed around your operating needs. Early, late, or other off-peak appointments depend on the project, site access, staffing, and availability.

Please share your preferred service window and any requirements for vehicle movement, employee access, deliveries, or customer traffic when requesting a quote.

How much does exterior cleaning cost?

Pricing depends on the type of service, property or vehicle size, surface condition, access, buildup, and the amount of work required. Commercial and fleet pricing may also depend on quantities, service frequency, and site logistics.

The best way to receive accurate pricing is to request an estimate with the location, service needed, and any useful photos or measurements.

How do I request an estimate?

Use our online instant quote form or contact us directly. Include your service address, the areas or vehicles you want cleaned, and any relevant details about the property.

Photos can help us understand the project, although an on-site assessment may be needed for some jobs.

REQUEST AN INSTANT QUOTE →

STILL HAVE QUESTIONS?

Let's Talk About Your Property.

Every property is different. Contact us to discuss your cleaning needs and find the right solution.

GET AN INSTANT QUOTE CALL 252-558-8918

Residential

Home exterior care

Commercial

Business property cleaning

Fleet Washing

Work vehicles and equipment

Eastern NC

Local service area

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